o" top up- not recieved

[screwedlilbunny]

o2 suck o2 suck o2 succcccccck. its all i got to say.

meh cant even do the whole email thing to them mums gone out with the damn reciept that has the info i need on it. biatch. anyone else having problemo's with the top ups lately?

[Luke]

Ah, its not just me then.

Topped up as Asda's this morning and had no credit yet. When I tried to top up by debit card it said they were "experiencing problems and to try again later."

Hopefully it will be working soon.

I'm not phoning their customer care again LOL ! - costs 50p a min :mad:

CRAPPY O2

BTW, Is it the 300 text ones everyones have problems with?

[screwedlilbunny]

yup yup 300 txt one lol mine was topped up in an asda too but it said on the reciept it was successful. i emailed them will wait for the reply n tell you what is said. im sure as hell not calling them. waste more money phoning them then it would to just forget about the dodgy top up!!

[SonicSiss]

Why not use THIS THREAD!! (http://www.cbfmobile.com/boards/showthread.php?s=&threadid=3870) and ring them for free????

[franbeec]

Originally posted by SonicSiss
Why not use THIS THREAD!! (http://www.cbfmobile.com/boards/showthread.php?s=&threadid=3870) and ring them for free????
lol, that's a brilliant method, i've used it before :D

[Luke]

Ive only got £1 credit.

Will they know Im doing it this way if im on the phone for like 10 mins and its ment to cost 50p a min?

[Ben]

I don't think there's much they can do about it to be honest. The method has been there long enough - if they didn't want people doing it they would have prevented it by now surely.

[TheAnnihilator]

i dont have any problems getting the texts, but the GPRS makes me want to bang my head against the nearest wall at times :lol:

but i'm changing network soon, so meh :D

[Death Marine]

No problems with o2 atm for me.

[Luke]

They've changed the message now.

When you dail 4444 is says "Sorry the topup service is not aviable." and when you press 0 or 9 it just starts again :mad:

Hopefully will get my credit tommorow.

Or i'll phone them up and grant at them :D muhahaha

[TheAnnihilator]

i'm now being charged, more than 24 hours after a £10 topup, also other problems today include: GPRS not working & SMS refusing to send... :mad:

[screwedlilbunny]

yesterday my txts wouldnt send and thursday. bloody o2, best sort it out quick sharp. i got a txt from them saying im now being charged but i can still send free txts. its stupid

[TheAnnihilator]

i wanna know what the hell they're playing at... :mad:

[TheAnnihilator]

Originally posted by luke
They've changed the message now.

When you dail 4444 is says "Sorry the topup service is not aviable." and when you press 0 or 9 it just starts again :mad:

Hopefully will get my credit tommorow.

Or i'll phone them up and grant at them :D muhahaha

i say we all get one the phone to em and tell em wot we think, they sure as hell wont let it happen again! :D

they've already got in my bad books for giving poor GPRS services and not letting me change tariff because they class "online" & "offline" as two different companies... then they go and charge me for SMS when they're supposed to be free! :mad: :mad:

ok, so now i'm out to get a 3 phone as soon as possible (top priority) :D

yes, i am aware that O2 is Three's roaming partner but that doesn't bother me :D

[Stub58]

i having same problem wit topping up bought voucher 2day and grrr i getting that dang recording

jus try it now hold on

Nope still down :( :angry:

[TheAnnihilator]

i tried earlier (not that i need to top-up, i just want them to stop charging me) :mad:

but i've tried GPRS too and that's still down... :confused:

i wonder what the cause is... :confused:

this could turn into an O2 Hate Thread! :D

[sweeti1]

so y wont it let me top up i got dat message as wel i need 2 top up 4 my 400 sms :mad:

[TheAnnihilator]

it's because their top-up service is down for some reason :rolleyes:

[Luke]

Does anyone have an idea when it should be working again?

Must be quite a serious problem, its been down over 24 hours.

[The Mullet of G]

lol O2 seem to be lurching from one crisis to another just now probably due to its shambolic nature, stand forward all the people who said O2 was a great network, to many people stand back and accept 3rd rate service, not only do they accept it but all to many defend the service as well whats that all about? :)

[Luke]

Well said Mullet :D

o2 well and truley suck. End of story :p

[TheAnnihilator]

Originally posted by luke
Well said Mullet :D

o2 well and truley suck. End of story :p

i totally agree 100% :D

[Stub58]

I used to b happy eit o2 mainly as i had my genie sim card but now that has proven useless as like uh i cnt top up to get my messages BAH HUMBUG o2 go to hell some other comapny can do a genie simcard I sure they can do it betta :P

[TheAnnihilator]

UPDATE:

taken from a thread about O2 in another forum...

yes i rang them yesterday and today and they have told me that its been down since early friday evening and they are doing everything they can to fix the problem. they have no idea when it will be back and working but have guaranteed that credit will be added as soon as it has been fixed.

I used to b happy eit o2 mainly as i had my genie sim card but now that has proven useless as like uh i cnt top up to get my messages BAH HUMBUG o2 go to hell some other comapny can do a genie simcard I sure they can do it betta :p

yep Stub, i'm gonna show them wot i think of em, by defecting to either: Vodafone, Orange or 3 :D

[Stub58]

Right in school Wit my voucher still waitin on o2 to come back online and Guess wot NO SUCH LUCK

As is I seriously am getting annoyed, the send me a txt on friday telling me i need to top up to get my free txt messages, i go to top up and i cnt hmmm I think we should all be given some sort of compensattion for this how bout an 3 months worth of free credit on our phones??? as in 3 months free txts and free landline calls and free wap for 3 months???


That sound reasonable??? it's either that or go to a different network c'mon o2 users PROTEST Join me in demanding compensation, as a result of this I couldn't get in contact wit muh gal to tell her i'd b an hour late nso thanks o2 i now single cos of ya :mad:

[SonicSiss]

I emailed regarding the O2 top up service and this is the reply i just received .....

Dear O2 Customer,

Thank you for contacting O2 customer service.

We apologise for any problems you have been receiving when attempting to top up
your mobile phone.

We are currently experiencing difficulties with our top service and we are
hoping to have the service restored by 6:00pm on the 4th October 2004. Any
credit you are waiting to be added to your handset should be added by this time.

If you require any further assistance please do not hesitate in contacting us.

Kindest regards,

O2 Customer Service


I know this will not help you but at least if you have not recieved your creidt by the time given you can the contact customer services and they will sort it out for you .....

[screwedlilbunny]

i got a txt from them yesrterday saying thankyou for topping up your credit will arrive late tomorrow, if there are further delays we will inform you..

yeah.. that information was 3 days late.. and it bloody woke me up!

EDIT:

just checked my phone.. credit is now on here :D HURRAHHHHHHHHHHHHHHHHHHHHHHHH!!!

[Luke]

Still waiting for mine, havnt got a text of them either. :o

[Laura20]

Stub there certain would'nt do that mabey a month at the most. but not 3 months.

Stub it not 02 fault u single if you arrenge to meet that girl meet her at the right time.

[Stub58]

lol yeah but she wont listen to me, i couldn't txt her cos i couldn't top up she had already left she thinks i stood her up so i blaming o2.

Besides so yall know o2 top up was bck up and running last night bout 11pm :D

[Laura20]

if she doesn't listen to you. she not worth it. You derserve better.

[Luke]

yep thats true.

Got my credit on Monday and it disappeared again they said I had a Home bolt on costing £9.99 a month which is wasn't told about :shock:

I phoned them and told them I wanted to be disconnected and they said they will switch it off (even though its for a year) and give me £3 and 100 free minutes from my home post code which was pretty cool :D LOL

I would have been stuffed if they really disconnected me though LOL - that was just a threat.

[Stub58]

u aint the only one to lose credit almost instantly :mad: i have lost ova 7 quid I dunno how i aint got no bolt ons. I had £8 summit and after several FAILED attempts to connect to o2 wap I discovered that all of a sudden I only had £1.42 or summit like that :mad: i checked call lists, dint make n e calls, checked sent messages (despite the fact i get 300 free messages a month) i hadn't sent n e so like i musta got charged a hell of a lot for jus trying to connect i kept getting connection lost while connecting or ping time out during connection so like I demand an explanation, i going on 2 o2 site now (if it aint barred in school)

[Luke]

Don't use WAP much except for getting my poly tones from CBF.

It wasn't really their fault I lost credit cos they phoned me up and I just agreed to a load of stuff to get them off the phone lol.

Anywho at least I got somethin out of them for free LOL

BTW, Email is pointless they have never replied to any i've sent them. I alway find phoning up and playing hell is more effective. ;)

[Stub58]

They might make an exception for ME :D :D after all i am Stubbs i can make their life hell :D

[08cheekylady]

Think ive been one of the luckier ones regarding o2 .....no worries here ,although @ time ...texts take a while to send ........

[screwedlilbunny]

haha they are givin everyone with the problem £2 summat extra credit lol

[Stub58]

yeah i got 2.50 into my phone after like 7 quid dissapeared so like I aint very happy, 7 quid vanishes and like all i get is £2.50. THAT IS WAY BEYOND A JOKE

Topped up my phone had £8 summit without using my phone it drops to £1.41. then they decide to give me a lil compensation in the form of my cred going UP 2 £3.91 hmmmmm this dnt seem very funny to me and i aint laughing I raging

I've complaind 3 times already and if this is their idea of a joke i aint laughing

[screwedlilbunny]

*strokes fully credited+ more phone*

[Stub58]

Rub it in y dnt ya, I wnt my money back ALL OF IT £2.50 was a nice gesture in a sense but when they take like 7 quid off ya for no reaosn b4 hand ya kinda think hey wait a minute and well like me u complain. I think this is one of the rare times i have a right to complain and will do so til I get my cred back (dnt worry will complain directly 2 o2 ok so u wnt hear half as much as o2 will :D

[Laura20]

Stub you got to be nice or else you get nothing back.

[Ben]

She has a point... always best to be ultra nice and 'victimised' rather than ultra cocky. All depends on the operator you speak to, but most will at least try and help someone who has been hard-done-by.

[The Mullet of G]

yeah its a double edged sword though, as sometimes if you come accross to nice you just become easy to fob off, personally I take the hard line approach if I do not get a satisfactory response then I demand to speak to there superior taking there name and job title on the way for future reference, I will continue this tactic untill eventually someone gives a satisfactory response, I have used this to great effect as most of these phone jockeys buckle fairly easily under the pressure, for instance when Vodafone recently imposed content barring on its mobile internet service, I called and used said tactic untill they eventually agreed to credit £15 to my account to cover my taxi fares to my local Vodafone shop to get the barring lifted, do not underestimate the power of the spoken word, always remember though never swear and never lose your cool, as long as you are argueing your point in a civil manner then they have no excuse to hang up on you. ;)

[Stub58]

i have a habvit tho of becomming political and protesting jus ask my school principal :D petitions, protests, i think i too politically minded and it dnt help that I study politics :D

[Laura20]

stub please let us know of the outcome?